FAQ 0005

Why does my log-in fail when trying to access password protected directory (PPD) files?

A log-in will typically fail for one of the following reasons.

1. The user name as entered is not found in the access control list for the directory you're attempting access
2. The password entered does not match the password of record for the user name being used.
3. You are attempting to log into a directory that your user name isn't authorized for access.
   1. The server misinterpited your request and has sent you to the wrong directory
   2. Your browser has requested access to author.exe.

Check the following:

• Check the date of issue for the latest user names and passwords activated. If you have recently submitted a request for a NCVA Member PPD Access Account it may not have been actived. If you didn't receive a response from the WEB Master it probably was not actived.
• Check your "Caps Lock" key. The web server is case sensitive for both the user name and the password. Make sure you correctly enter your user name and password paying particular attention to the use and placement of uppercase and lowercase characters.
• The password being used must be the one assigned to the user name being used. (You can not mix and match user names and passwords.)
• You must have a password to go with your user name. The web server requires both a user name and a password. You CAN NOT log-in using only one or the other. If you did not provide the Web Master a password then you DO NOT have a password and therefore will not be able to access the limited distribution directories using your personal user name.
• Make sure the login request window contains the correct prompt
  • NID PPD: NID_or_Member_PPD_Access_Accounts
  • NCVA Members Only PPD: Member_PPD_Access_Account_Required
  • NOT CORRECT: WRONG_DIRECTORY_AT_usncva.org

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See also:

• How do I get access to the NID and NCVA Members Only files?
• Why does it sometimes ask me for my password twice?

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Last Modified: Monday, 17-Jul-2006 00:24:36 EDT