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Submitted by: Bill Hickey
NCVA List Master
NRT-0271 iPhone Battery Complaint:
Officials in New York State asked Apple to change its iPhone design to allow consumers to replace their own batteries; just days after lawyers in Illinois filed a class-action lawsuit over the same complaint. Apple charges customers a $79 fee to replace the iPhone battery, which is sealed inside the phone instead of being attached by a removable latch, like most other consumer electronics. The company also charges an additional $29 to rent the user a temporary replacement phone to use during the repair. The chairperson of New York's Consumer Protection Board, in a letter sent to Apple CEO STeve Jobs, said Apple should revamp its policies and set cheaper fees for the service. Apple did not return calls for comment, while an AT&T spokesman referred all battery questions to Apple.
(IDG News Service 31JUL07)