Website Issues

If you experience problems logging into our website, follow the steps described below to resolve them.

Usually these involve three issues:

Forgotten Username

1. Click the Login icon.
   
2. Click the Forgot Login? button.
   
3. Select the Lost Username checkbox.
   
4. Enter your E-mail Address.
5. Click the Send Username button.

The system will e-mail you the username you set when you created your website Profile.

Forgotten Password

1. Click the Login icon.
   
2. Click the Forgot Login? button.
   
3. Select the Lost Password checkbox.
   
4. Enter your Username.
5. Enter your E-mail Address.
6. Click the Send Password button.

The system will generate and send to you a new, temporary, password. After you successfully login using the temporary password, go to Members | Profile FAQs and open the “How Do I Change My Password” article to change the temporary password to one you wish to use.

Too Many Login Attempts

The website security component recognizes multiple failed logins as possible brute-force hacking attacks. Since we use Multi-Factor Authentication to protect login accounts, this issue will probably go away. However, just in case you are confounded by the "too many attempts" error message,  read this:

• Web browsers retain certain links or auto-downloaded code, such as "cookie", sent by websites to user’s browsers.
  • One such "cookie" is the sessionID.
  • If a logged-in user quits the website without logging off, the browser retains and uses the expired sessionID when the user next attempts to login.
  • The website security component will not allow an expired session to be re-opened.
• Avoid this issue by changing your browser settings to permanently remove all web cache and web history when you close your browser:
  • Firefox
  • Google Chrome
  • MS Edge

Website Feedback

If you have a problem or a suggestion regarding our website, please use the Feedback form to let us know. The Web Admin responds to all user feedback.